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Even larger enterprises should take a look at a product long associated with the SMB market, says one analyst.
Eight months after closing its acquisition of Slack, Salesforce is continuing to experience better than expected results, due in part to the collaboration platform’s ongoing popularity.
Microsoft is removing what's been called a "licensing tax" to encourage wider access to sales and customer service data via the Teams collaboration app. But integration remains a work in progress, says analyst.
The mega-deal makes sense for both vendors, but what does it mean for Slack customers?
Slack’s popular business chat app will be integrated with Salesforce’s cloud tools, serving as the front end for its Customer 360 portfolio.
Customer experience is the new currency of business competition. Failing to create a single, authoritative view of customer data is a fatal flaw—without it, you will never root out the causes of bad customer experiences.
Apple CEO Tim Cook will join Salesforce co-CEO Marc Benioff to speak at Dreamforce 2019 on Tuesday, underlining the two companies' commitment to working together.
The distributed ledger technology has already become highly fragmented, making it difficult for companies to push ahead with real-world uses. On top of that, Gartner expects that fragmentation to collapse into no more than four dominant standards in the next few years.
Salesforce is the latest company to offer customers a managed distributed ledger over which business transactions can be tracked.
Enterprises know their most affluent and engaged customers probably use iOS, so it makes sense to ensure it’s easy to speak together.
Suddenly, we’re looking at voice-first everything — including the voice-first workplace.
Adobe, once known only for its creative suite, has become a huge player in the broader marketing space. I sat down with an exec ahead of their EMEA conference to reflect.
It’s a busy space with some high-profile players, so you’d be forgiven for being unaware of Sprinklr.
Apart from the data value, there was a good reason that Microsoft acquired LinkedIn.
How to use workforce data as a strategic advantage
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