Evan Schuman has covered IT issues for a lot longer than he'll ever admit. The founding editor of retail technology site StorefrontBacktalk, he's been a columnist for CBSNews.com, RetailWeek, Computerworld, and eWeek, and his byline has appeared in titles ranging from BusinessWeek, VentureBeat, and Fortune to The New York Times, USA Today, Reuters, The Philadelphia Inquirer, The Baltimore Sun, The Detroit News, and The Atlanta Journal-Constitution. Evan is a frequent contributor to CIO, CSO, Network World and InfoWorld.
Evan won a gold 2025 AZBEE award in the Enterprise News category for this story: Design flaw has Microsoft Authenticator overwriting MFA accounts, locking users out
He can be reached at eschuman@thecontentfirm.com and he can be followed on LinkedIn.
The criticisms aimed at the technology — the lack of reliability, data leakage, inconsistency — offer a playbook for growing a business that competes with rival companies that leverage AI.
The biggest take-away for enterprises may be that negotiating software contracts is a skill that requires training.
The key reason: most enterprises rely on pretty much the same disaster recovery plan they’ve used for years — even though their environment has changed dramatically, thanks to SaaS, cloud, and AI.
Does the $6.2 billion move mean that genAI is mature and this is the next logical step, or does it mean the opposite, that this is a pivot to try and find a profitable route?
Big AI players are insisting that enterprises share with them every bit of sensitive data. But they have yet to show they’re especially good at handling the data they already have.
The Nikkei incident highlights the enterprise risks associated with access to enterprise resources from non-enterprise-managed devices.
The company listed all of the systems that went haywire, but never really identified what happened differently that day to cause problems. Worse yet, putting out technology brushfires this way leaves the forest in danger of burning again.
Analysts suggest that Microsoft won all of the arguments except the one about AGI – and it doesn’t care.
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