Sometimes you’ve just got to keep asking users questions. Credit: Computerworld / IDG User calls this help desk pilot fish and says, “I deleted a file and I need it back.” Is it in your recycle bin? asks fish. “No, I grabbed three files and deleted them from there, and I think I deleted a wrong one.” What was its name? “I don’t know.” How do you know it’s gone then? Sighs fish, “At least the user knew what directory the file originally came from. I ran a comparison of the current directory versus last night’s backup, and found and restored the file.” Sharky won’t delete your true tales of IT life. Send them to me at sharky@computerworld.com. You can also subscribe to the Daily Shark Newsletter. Backup and Recovery SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe