Memory-Lane Monday: Why isn’t everyone looking happy to hear that?

opinion
Feb 24, 20202 mins

You couldn’t have tried that yesterday?

Computerworld  |  Shark Tank
Credit: Computerworld / IDG

Support pilot fish gets an escalated trouble ticket: A division’s web-based application has stopped working, and it’s critical to get it working again.

“It stopped working about the same time that engineering implemented some new security settings,” says fish. “Some checking and testing shows the new security settings are to blame.

“Engineering’s recommendation: Add the web server to the ‘trusted sites’ list. That’s no good, says the on-site IT guy.”

But if that’s no good, there’s going to be a lot of red tape involved in getting a security setting reversed once it’s been directed by headquarters. A manager in engineering tells fish privately that he has never gotten one of these requests past the security group. 

So a big meeting is called to look for solutions. Several layers of management are called in from the division that has the problem, along with several layers of engineering’s management and everyone else who might be able to help.

Headquarters even sends an incident management guy to play referee. All told, fish figures the cost of the people on the conference call comes to a couple thousand dollars per hour.

“So the big call starts,” fish says, “and the very first thing said is from the on-site IT guy at the division: ‘About an hour ago I tried adding the web server to the trusted sites list. Everything works fine now.’”

Don’t stall. Send your true tales of IT life to Sharky at sharky@computerworld.com. You can also subscribe to the Daily Shark Newsletter.

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Questions that Sharky gets a lot

Q: What's a pilot fish?

A: There are two answers to that question. One is the Mother Nature version: Pilot fish are small fish that swim just ahead of sharks. When the shark changes direction, so do the pilot fish. When you watch underwater video of it, it looks like the idea to change direction occurred simultaneously to shark and pilot fish.

Thing is, sharks go pretty much anywhere they want, eating pretty much whatever they want. They lunge and tear and snatch, but in so doing, leave plenty of smorgasbord for the nimble pilot fish.

The IT version: A pilot fish is someone who swims with the sharks of enterprise IT -- and lives to tell the tale. Just like in nature, a moment's inattention could end the pilot fish's career. That's life at the reef.

Q: Are all the Sharky stories true?

A: Yes, as best we can determine.

Q: Where do the Sharky tales come from?

A: From readers. Sharky just reads and rewrites and basks in the reflected glory of you, our readers. It is as that famous fish-friendly philosopher Spinoza said, "He that can carp in the most eloquent or acute manner at the weakness of the human mind is held by his fellows as almost divine."

Q: Do I have to write my story in Sharky-ese?

A: No. Not at all. Just be sure to give us details. What happened, to whom, what he said, what she said, how it all worked out. If Sharky likes your tale of perfidy, heroism or just plain weirdness at your IT shop, he will supply his particular brand of Shark snark.

Q: I've got a really funny story, but I could get fired if my old trout of a boss found out I told you. How confidential is what I send to Sharky?

A: We don't publish names: yours, your boss's, your trout's, your company's. We try to file off the serial numbers, though there's no absolute guarantee that someone who lived through the incident won't recognize himself. Our aim is to share the outrageous, knee-slapping, milk-squirting-out-your-nose funny tales that abound in the IT world, not to get you fired. That would not be funny.

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Q: Where are the Sharkives?

Tales of old can be found in Sharky's archive.

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