In todayβs 2-Minute Tech Briefing, Salesforce launches Agentforce IT Service to automate IT support with agentic AI, Otter.ai evolves from transcription into a full enterprise collaboration suite with new integrations, and experts warn of a Gemini AI security flaw allowing ASCII Smuggling attacks that could inject malicious commands into AI prompts.
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Hello and welcome to your 2-Minute Tech Briefing from Computerworld, I'm your host, Arnold Davick, and here are the top it news stories you need to know for Thursday, October 16th. Let's dive in!
From CIO, Salesforce is taking aim at service now with the launch of agent force, it service a new AI powered support suite.
It introduces agent tech AI to IT Service Management, combining an autonomous Service Desk AI agents and a new configuration management database to automate incident resolution and service requests.
Salesforce executive Kishan Chetan says customers want the same seamless, proactive experience they give their own clients now brought inside the enterprise, The move follows the success of agent force for HR service and aims to ease the burden on IT teams by letting AI agents handle simpler tasks automatically.
From Computerworld Otter.AI is stepping beyond transcription to become an enterprise grade collaboration tool. The company unveiled new cross platform features that integrate with Microsoft Teams zoom and Google meet, creating a centralized repository for meeting, conversations and insights.
CEO, Sam Liang, says otter now helps organizations capture organize and leverage meeting data to build a corporate knowledge base that grows with the business.
Otter now supports integrations with Salesforce, HubSpot, notion and Asana, and serves 25 million users across startups and fortune 500 firms and from CSO online cyber security experts are warning organizations to disable Gemini access to Gmail and Google Calendar.
A report from fire tail found that Gemini, along with deep seek and grok, is vulnerable to an ASCII smuggling exploit, a hidden tech technique that can inject malicious commands into AI prompts. CEO Jeremy Snider recommends limiting Gemini automatic email and calendar processing until Google addresses the flaw.
Tests showed that Chatgpt, Copilot and Claude blocked the attack, but Gemini did not making this an urgent concern for enterprises integrating AI tools into daily workflows. That's today's 2-Minute Tech Briefing.
For more enterprise tech news, visit CIO, Computerworld and CSO online, and don't forget to like and subscribe to TechTalk on YouTube.
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