Throwback Thursday: Planning a long career here?

opinion
Oct 10, 20192 mins

Just set it to: ‘Archive anything sent before I was born.’

Computerworld  |  Shark Tank
Credit: Computerworld / IDG

Users at this company are supposed to email the help desk so their tickets can be easily tracked, but one day this support pilot fish gets a phone call instead. It’s legit, though, he says.

“This user said she was calling because her email wasn’t working.”

The problem is that she’s gone over the storage limit, but she tells fish she has archived her older emails. Fish is a trust-but-verify kind of guy, so he checks the server, where he sees no evidence of any archiving from that user’s account.

He walks the user through the process of checking her archiving settings, and, yes, archiving is turned on.

But a little deeper into the settings, fish spots the problem: She has specified that the system should archive any emails she hasn’t read or modified in 31 years. That’s goes back a couple of decades further than the email system itself.

Fish asks user, “How long have you been with the company?”

“About five months.”

“I told her to set the criterion to one or two months and she would be fine.”

Email Sharky with your true tale of IT life at sharky@computerworld.com. You can also subscribe to the Daily Shark Newsletter.

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Questions that Sharky gets a lot

Q: What's a pilot fish?

A: There are two answers to that question. One is the Mother Nature version: Pilot fish are small fish that swim just ahead of sharks. When the shark changes direction, so do the pilot fish. When you watch underwater video of it, it looks like the idea to change direction occurred simultaneously to shark and pilot fish.

Thing is, sharks go pretty much anywhere they want, eating pretty much whatever they want. They lunge and tear and snatch, but in so doing, leave plenty of smorgasbord for the nimble pilot fish.

The IT version: A pilot fish is someone who swims with the sharks of enterprise IT -- and lives to tell the tale. Just like in nature, a moment's inattention could end the pilot fish's career. That's life at the reef.

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A: No. Not at all. Just be sure to give us details. What happened, to whom, what he said, what she said, how it all worked out. If Sharky likes your tale of perfidy, heroism or just plain weirdness at your IT shop, he will supply his particular brand of Shark snark.

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