Throwback Thursday: You don’t own it

opinion
Jun 6, 20192 mins

That server can’t be in two places at once.

Computerworld  |  Shark Tank
Credit: Computerworld / IDG

A server has gotten flaky, and this IT pilot fish determines that the problem is a failing motherboard. It’s still under a support contract, so fish calls the vendor.

“Please tell me the express support code on the front,” vendor tech says.

Fish reads off the number.

“That server is in our warehouse,” tech says.

No, fish says, I can assure you that it’s in my rack. Let’s check again.

Tech double-checks. “Our records show a refund was issued for this server 15 months ago,” he says. “You used that refund to purchase a more powerful server, and were supposed to ship that one back.”

Fish does a little quick math: Fifteen months ago was right about the time the then-sysadmin left the company.

Sighs fish, “He never bothered to process the return of the server. When I arrived seven months ago, it was racked and ready to go.

“Tech support said they can’t help without a contract, and I had a dead server and people above me with lots of questions.

“We got a new server ordered right away — and this time we are going to own it.”

Sharky owns a server. I use it to receive your emails containing your true tales of IT life. The address is sharky@computerworld.com. You can also subscribe to the Daily Shark Newsletter and read some great old tales in the Sharkives.

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Questions that Sharky gets a lot

Q: What's a pilot fish?

A: There are two answers to that question. One is the Mother Nature version: Pilot fish are small fish that swim just ahead of sharks. When the shark changes direction, so do the pilot fish. When you watch underwater video of it, it looks like the idea to change direction occurred simultaneously to shark and pilot fish.

Thing is, sharks go pretty much anywhere they want, eating pretty much whatever they want. They lunge and tear and snatch, but in so doing, leave plenty of smorgasbord for the nimble pilot fish.

The IT version: A pilot fish is someone who swims with the sharks of enterprise IT -- and lives to tell the tale. Just like in nature, a moment's inattention could end the pilot fish's career. That's life at the reef.

Q: Are all the Sharky stories true?

A: Yes, as best we can determine.

Q: Where do the Sharky tales come from?

A: From readers. Sharky just reads and rewrites and basks in the reflected glory of you, our readers. It is as that famous fish-friendly philosopher Spinoza said, "He that can carp in the most eloquent or acute manner at the weakness of the human mind is held by his fellows as almost divine."

Q: Do I have to write my story in Sharky-ese?

A: No. Not at all. Just be sure to give us details. What happened, to whom, what he said, what she said, how it all worked out. If Sharky likes your tale of perfidy, heroism or just plain weirdness at your IT shop, he will supply his particular brand of Shark snark.

Q: I've got a really funny story, but I could get fired if my old trout of a boss found out I told you. How confidential is what I send to Sharky?

A: We don't publish names: yours, your boss's, your trout's, your company's. We try to file off the serial numbers, though there's no absolute guarantee that someone who lived through the incident won't recognize himself. Our aim is to share the outrageous, knee-slapping, milk-squirting-out-your-nose funny tales that abound in the IT world, not to get you fired. That would not be funny.

Q: How do I get each new Shark Tank tale emailed to me?

Easy. Subscribe to the newsletter.

Q: Where are the Sharkives?

Tales of old can be found in Sharky's archive.

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