Wayback Wednesday: Data safeguarding, by the professionals

opinion
Apr 22, 20202 mins

And you had done such a good job.

Computerworld  |  Shark Tank
Credit: Computerworld / IDG

This small IT services outfit offers its clients a variety of specialized services using custom software — including safeguarding client data, says a pilot fish working there.

“So one would think the company IT group would be good at backing things up,” fish says. “I was working in the group that supported the development systems and programmers. One of the first things I noticed was there wasn’t a backup system in the area.”

Fish figures that’s not likely to be a problem for most of the development boxes. They’re rapidly built and then blown away on a regular basis as applications are developed and then put into production.

But he’s concerned about the software repository and bug tracking systems. They’re not being backed up either.

So fish looks into it. Turns out there are scripts that are supposed to make copies of the bug-tracking and software repositories on a daily basis. Unfortunately, they’re pointing to a directory structure that doesn’t exist.

Fish explains the problem to his boss and they go looking for a solution. And they find one: It turns out the PC support group is on the same isolated network, and it has a backup server with enough storage to cover fish’s group.

A few backup agents later, things are all set up to back up the development data every day. And fish is satisfied — almost. “I didn’t have any direct access to the backup system and was not getting reports, so I had to rely on the PC support group,” he says. “This made me a little uncomfortable.

“A few months went by. One day I ran into one of the PC techs on my way to get a cup of coffee.

“‘Hey,’ he said, ‘you know that system we were using to back up your software? Did they tell you they got rid of that two weeks ago?’”

Sharky will safeguard your true tales of IT life. Sure, I’ll publish them for all the world to see, but I will file off all identifying marks. Send them to me at sharky@computerworld.com. You can also subscribe to the Daily Shark Newsletter.

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Questions that Sharky gets a lot

Q: What's a pilot fish?

A: There are two answers to that question. One is the Mother Nature version: Pilot fish are small fish that swim just ahead of sharks. When the shark changes direction, so do the pilot fish. When you watch underwater video of it, it looks like the idea to change direction occurred simultaneously to shark and pilot fish.

Thing is, sharks go pretty much anywhere they want, eating pretty much whatever they want. They lunge and tear and snatch, but in so doing, leave plenty of smorgasbord for the nimble pilot fish.

The IT version: A pilot fish is someone who swims with the sharks of enterprise IT -- and lives to tell the tale. Just like in nature, a moment's inattention could end the pilot fish's career. That's life at the reef.

Q: Are all the Sharky stories true?

A: Yes, as best we can determine.

Q: Where do the Sharky tales come from?

A: From readers. Sharky just reads and rewrites and basks in the reflected glory of you, our readers. It is as that famous fish-friendly philosopher Spinoza said, "He that can carp in the most eloquent or acute manner at the weakness of the human mind is held by his fellows as almost divine."

Q: Do I have to write my story in Sharky-ese?

A: No. Not at all. Just be sure to give us details. What happened, to whom, what he said, what she said, how it all worked out. If Sharky likes your tale of perfidy, heroism or just plain weirdness at your IT shop, he will supply his particular brand of Shark snark.

Q: I've got a really funny story, but I could get fired if my old trout of a boss found out I told you. How confidential is what I send to Sharky?

A: We don't publish names: yours, your boss's, your trout's, your company's. We try to file off the serial numbers, though there's no absolute guarantee that someone who lived through the incident won't recognize himself. Our aim is to share the outrageous, knee-slapping, milk-squirting-out-your-nose funny tales that abound in the IT world, not to get you fired. That would not be funny.

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Q: Where are the Sharkives?

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